Privacy Policy

1. Introduction

Foodaan (“we”, “us”, “our”) operates a two-sided food-truck marketplace and management platform in the Kingdom of Saudi Arabia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and mobile applications.

We are committed to protecting your privacy in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.

2. Information We Collect

We collect the following categories of personal data:

• Account information: your name, email address, and mobile number (+966).
• Location data: your approximate or precise location to show nearby food trucks and enable delivery.
• Order and transaction data: items ordered, order history, and payment records.
• Payment information: processed securely through our licensed payment partners (MOYASAR and TAP); we do not store your full card number.
• Device and usage data: device type, operating system, app version, and interaction logs.

3. How We Use Your Information

We use your personal data to:

• Create and manage your account.
• Process orders, payments, and issue ZATCA-compliant tax invoices.
• Show you nearby food trucks and personalize recommendations.
• Operate our loyalty program, rewards, and notifications.
• Improve our services, prevent fraud, and ensure security.
• Comply with legal and regulatory obligations.

4. Sharing Your Information

We share your data only as necessary:

• With food-truck owners to fulfill your orders.
• With payment gateways (MOYASAR, TAP) to process transactions.
• With service providers who support our operations under confidentiality obligations.
• With government or regulatory authorities when required by law.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described in this policy. Tax invoices and transaction records are retained for the period required by Saudi tax and ZATCA regulations.

6. Your Rights

Under the PDPL, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw your consent at any time.
• Object to or restrict certain processing of your data.

7. Security

We apply appropriate technical and organizational measures — including encryption in transit, access controls, and secure infrastructure — to protect your personal data against unauthorized access, loss, or misuse.

8. Cookies

Our website uses cookies and similar technologies to remember your preferences (such as language and theme) and to analyze usage. You can control cookies through your browser settings.

9. Children’s Privacy

Foodaan is not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email, and the “Last updated” date above will be revised.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact our Data Protection Officer at privacy@foodaan-sa.com.